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Services / Technical Support

 
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Supported Devices

 

Our Technical Support department supports a wide range and variety of devices in nearly infinite configurations and setups. This page contains a sample of many of our supported CPE devices. Our Supported Device List grows very quickly. If you don't see a device that you deploy on this list, fear not, we may have already folded it into our Knowledge Base.

 

 

 

DSL Modems

 

  • 2wire DSL
  • 3com 3cr858-91
  • 3Com Homeconnect
  • ActionTec GT701D
  • ActionTec GT724R
  • Airspan Devices
  • Allied Telesis AT-IMG634
  • Allied Telesis RG624 & RG634
  • Alvarion BreezeMax Pro 3000
  • Arris tm502G
  • BEC 5200 Series
  • BEC 7402GT DSL
  • Best Data 502E
  • Best Data 800E
  • Best Data 800R
  • Best Data 800SR
  • BreezeAccess SU-A Wireless
  • BreezeAccess SU-I Wireless
  • Broadxent BritePort DSL 8012-v1
  • Comtrend CT 5072T
  • Comtrend CT-507
  • Comtrend CT-5071E
  • Comtrend CT-5071T
  • Comtrend CT-5361T
  • Comtrend CT-5363
  • Comtrend CT-5364a
  • Comtrend CT-5372
  • Comtrend CT-5621
  • Comtrend CT-5621t
  • Comtrend Nexus Link 5631 adsl2+
  • Copperjet 800
  • DLink DSL Modems
  • DLINK DSL-302g
  • Etherset DSL Modems by Next Level
  • Fujitsu Speedport DSL Modems
  • Gateway DSL Modems by Next Level
  • Monoprice 2T2R
  • Motorola Etherset E1071a
  • Motorola Netopia 2200
  • Motorola RG2400/RG3000
  • Net to Net SNE2000-S
  • Netgear DM111P
  • Netgear N300 Wireless DGN2200
  • Netopia 2240N
  • Netopia 2241N
  • Netopia 2246N
  • Netopia 2247N
  • Netopia 3340N
  • Netopia 3341N
  • Netopia 3346N
  • Netopia 3347
  • Next Level (Motorola) RG2200A
  • Next Level E1016A
  • Nortel 1 meg HSA
  • Pac-Star SSABR-B/SSABR-BU
  • Pac-Star SSABR-C
  • Paradyne (Zhone) 6211
  • Paradyne (Zhone) 6218
  • Paradyne 1511
  • Paradyne 6381
  • Paradyne 6388
  • Paradyne DSL Modems 6310/6350
  • Paradyne REACH
  • Phihong POE Network Device
  • PowerDsine 3001
  • SOHOSpeed AR502
  • SOMAport
  • Speedstream 4100
  • Speedstream 4200
  • Speedstream 5100
  • Speedstream 5200
  • Stormport devices
  • SupraMAX 602e
  • Tut Systems MXL-2300
  • US Robotics 8003
  • Versa Express 170
  • Versa Express 170M
  • VisionNet XW203ER-4
  • WaveRider EUM 3005
  • Westell 2200
  • Westell 6000
  • Westell 6100
  • Westell 6110
  • Zhone 1611 (ver.1&2)
  • Zhone 6212
  • Zhone 6228
  • Zhone 6652
  • Zhone 6718-A1
  • ZOOM 5554
  • ZyXEL Wireless P-660HW-D1
  • ZyXel Wireless P-870HW-51Av2

 

 

Cable Modems

 

  • 3com Sharkfin
  • Cisco 2100
  • Cisco DPC 3010
  • Comtrend Com21 DP1110
  • DLink DCM 202
  • Hitron BRG-3520
  • Hitron BRG-35202-ED
  • Linksys BEFCMU10
  • Linksys CM-100
  • Motorola SB4220
  • Motorola SB6120
  • Motorola SBG901
  • Motorola Surfboard 4100
  • Motorola Surfboard 4200
  • Motorola Surfboard 5100
  • Motorola Surfboard 5101
  • Motorola Surfboard 5102
  • Motorola Surfboard 6120
  • Motorola Surfboard SBG6580
  • Motorola Surfboard SBG900
  • Motorola Surfboard SBG940
  • RCA DCM 235
  • RCA DCM 425
  • Samsung Inforanger SCM-110R
  • Scientific Atlanta (WebSTAR) DPC 2100
  • Scientific Atlanta (WebSTAR) DPX/EPX2203C +VoIP
  • Thomson (RCA) DCM 315
  • Thomson (RCA) DCM 315r
  • Thomson (RCA) DCW 425
  • Thomson (RCA) DCW 615
  • Thomson (RCA) DCW 615r
  • Thomson (RCA) TCM 315
  • Thomson (RCA) TCM 390
  • Thomson (RCA) TCW 615
  • Thomson (RCA) TCW 615r
  • Toshiba PCX 2200

 

 

Cell Phones and Cellular Devices

 

  • Alcatel OT-768T
  • Alcatel OT-908S
  • Alcatel OT-909S
  • Alcatel OT-981A
  • Alcatel OT-990S
  • Alcatel OT-995S
  • Apple iPhone 3(s)
  • Apple iPhone 4(s)
  • Apple iPhone 5
  • Apple iPhone 6
  • Huawei Ascend X
  • Huawei IDEOS/Comet
  • Huawei U7519
  • Huawei U8100-9
  • Huawei u8500
  • Motorola E, G & X
  • Motorola CLIQ XT
  • Motorola Milestone xt720
  • Motorola XT886
  • Google G1
  • Sharp PV300g
  • Nokia 3555
  • Nokia 3710
  • Nokia 6263
  • Nokia c7
  • Nokia n8
  • Nokia n900
  • Samsung t469
  • Samsung t636
  • Samsung t819
  • Samsung t939
  • Samsung t959
  • Samsung Galaxy Nexus
  • Samsung Galaxy S3
  • Samsung EXHIBIT 4G
  • Sony Ericsson TM506
  • Sony Ericsson Xperia X10
  • Bandluxe R505 cellular modem
  • Bandluxe C500 air card
  • Globesurfer v3 cellular modem
  • Icon Air Card 452
  • LG P999 GX2 Optimus
  • HTC Sensation 4g
  • HTC Dash
  • HTC Nexus One

 

Total Phone Support

We are powered by our own in-house PBX that is the backbone of our setup. We can setup any number of call-in scenarios, from direct ring live, to deep-menu to live ring, or the newly popular time-frame callback.

Any outbound call costs are handled by us entirely. The only telephony fees required beyond that is simply your source 800 number. Our system can also be directly linked to your in-house phone system via SIP. This improves redundancy, allows you to avoid long distance charges for incoming calls, and makes any hand-offs more seamless.

Our call center has built-in physical redundancy and is powered by our onsite battery systems and power generation for 99.999% up-time.

Help is an Email Away

We also provide customer email exchange support. We can check any support or "help" email address you currently have setup and reply to customers within any chosen amount of time.

Most users like the ability to reach-out for support via various methods and the second most likely is email support.

Remote Presence

Included in the price of our service is our Remote Support Assistance. To better assist customers we can remotely connect to nearly any computer and view and interact with the machine as if we were sitting right in front of the system.

The process starts with a simple customizable download. Our software has a temporary footprint install and completely removes itself when done.

As with any remote access process, our system is completely secure. The brandable deployed interface displays a random security number unique to each session used to initiate the encrypted connection.

Once the session has ended the software completely removes itself from the system and the session is severed entirely.