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Helping to make today's technologies simple and
easy to use.
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We offer support for the following internet-related issues:
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E-mail
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Web Browsing
- Narrowband
Connectivity (Dial-up, etc.)
- Broadband
Connectivity (DSL, Cable, Fiber, TUT, T1, WISP, etc)
- Multimedia & Telephony (IPTV and VOIP)
- Cellular Telephone
- General Operating
System Internet Support
- General
Internet-Related questions
- Wired
and Wireless home networks
OS Coverage:
- Windows 3.1
- Windows 95 (a,b&c)
- Windows 98 (SE)
- Windows ME
- Windows NT4.0
- Windows 2000
- Windows XP
- Windows Vista
- Windows 7
- Macintosh 7.5.1 - 8
- Macintosh 8 - OSX
- Symbian
- Windows Mobile
- Android
Other:
- Microsoft XBOX Live
- Sony Playstation 2 & 3 Online
- various 3rd-party PPPoE clients
- various routers and LAN setups
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FNGi's Technical Support has a proven track record of being able
to solve end-user's internet problems quickly, efficiently and
politely. Customer Service is just as important to us as the
solutions we provide.
Our unique system functions as both Live Answer or in "Callback"
mode depending on your needs. Our proprietary software allows us
to efficiently manage and direct all incoming calls to make sure
everyone is helped in an equal and orderly fashion. Most callers will
begin receiving assistance within a few
minutes of dialing. In fact 71% of callers reach a tech in 5 minutes or
less. Most callers of that 71% are reaching a technician in well
under the 2 minute mark.
Our total call duration target is 15 minutes – we find the
problem and resolve it while most other technical support
centers are still gathering information. And with our new
customizable
Remote Support Tool, users can sit back and relax while we
do all the heavy lifting. By targeting the call
duration for a total time of 15 minutes, we reduce the amount of
stress on the caller with our quick and simple solutions to the
most complex problems. Of our 750,000+ resolved calls, only 9%
of them have taken longer than 15 minutes to resolve.
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