Welcome to First Network Group !
 

 

End User Technical Support

Helping to make today's technologies simple and easy to use.
 

We offer support for the following internet-related issues:
  • E-mail
  • Web Browsing
  • Narrowband Connectivity (Dial-up, etc.)
  • Broadband Connectivity (DSL, Cable, Fiber, TUT, T1, WISP, etc)
  • Multimedia & Telephony (IPTV and VOIP)
  • Cellular Telephone
  • General Operating System Internet Support
  • General Internet-Related questions
  • Wired and Wireless home networks

OS Coverage:

  • Windows 3.1
  • Windows 95 (a,b&c)
  • Windows 98 (SE)
  • Windows ME
  • Windows NT4.0
  • Windows 2000
  • Windows XP
  • Windows Vista
  • Windows 7
  • Macintosh 7.5.1 - 8
  • Macintosh 8 - OSX
  • Symbian
  • Windows Mobile
  • Android

Other:

  • Microsoft XBOX Live
  • Sony Playstation 2  & 3 Online
  • various 3rd-party PPPoE clients
  • various routers and LAN setups
 

FNGi's Technical Support has a proven track record of being able to solve end-user's internet problems quickly, efficiently and politely. Customer Service is just as important to us as the solutions we provide.

Our unique system functions as both Live Answer or in "Callback" mode depending on your needs. Our proprietary software allows us to efficiently manage and direct all incoming calls to make sure everyone is helped in an equal and orderly fashion. Most callers will begin receiving assistance within a few minutes of dialing. In fact 71% of  callers reach a tech in 5 minutes or less. Most callers of that 71% are reaching a technician in well under the 2 minute mark.

Our total call duration target is 15 minutes – we find the problem and resolve it while most other technical support centers are still gathering information. And with our new customizable Remote Support Tool, users can sit back and relax while we do all the heavy lifting. By targeting the call duration for a total time of 15 minutes, we reduce the amount of stress on the caller with our quick and simple solutions to the most complex problems. Of our 750,000+ resolved calls, only 9% of them have taken longer than 15 minutes to resolve.
 

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