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To help each and every customer to be able to use their internet
access to the fullest with the focus on customer satisfaction
and service.
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We offer support for the following internet-related issues:
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E-mail
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FTP
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Web Browsing
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Narrowband
Connectivity
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Broadband
Connectivity (DSL, etc.)
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General Operating
System Internet Support
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General
Internet-Related questions
OS Coverage:
- Windows 3.1
- Windows 95 (a,b&c)
- Windows 98 (SE)
- Windows ME
- Windows NT4.0
- Windows 2000
- Windows XP Home Edition
- Windows XP Professional Edition
- Macintosh 7.5.1 - 8
- Macintosh 8 - OSX
Web Browser Coverage:
- Microsoft's Internet Explorer
(3,4,5x,6,7)
- Mozilla Firefox
- Netscape Navigator (3.x)
- Netscape Communicator (4.x)
- Netscape 6x
- Netscape 7x
E-Mail Coverage:
- Internet Mail & News
- Mozilla Thunderbird
- Netscape Messenger (3, 4.x, 6)
- Outlook Express (4.76, 5x, 6)
- OSX Mail
- Microsoft Outlook (98,2000)
- Eudora (Light, Pro)
Other:
- Microsoft XBOX Live
- Sony Playstation 2 Online
- various 3rd-party PPPoE clients
- various routers and LAN's
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FNGi's Technical Support has a proven track record of being able
to solve end-user's internet problems quickly, efficiently and
politely. Customer Service is just as important to us as the
solutions we provide.
Our unique call back service creates a NO HOLD TIME
environment, which is a very pleasant change from the majority
of other technical support centers, where long hold times and
delays seem to have become the norm.
We
strive to make sure that no caller will have to wait longer than
30 minutes to receive a call back from the time their message
has been left. Most callers will receive a callback within a few
minutes, in fact 71% of our calls are returned in 5 minutes or
less!
Our total call duration target is 15 minutes – we find the
problem and resolve it while most other technical support
centers are still gathering information. By targeting the call
duration for a total time of 15 minutes, we reduce the amount of
stress on the caller with our quick and simple solutions to the
most complex problems. Of our 225,000+ resolved calls, only 9%
of them have taken longer than 15 minutes to resolve.
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